Abstract

Identifying medical persona from a social media post is of paramount importance for drug marketing and pharmacovigilance. In this work, we propose multiple approaches to infer the medical persona associated with a social media post. We pose this as a supervised multi-label text classification problem. The main challenge is to identify the hidden cues in a post that are indicative of a particular persona. We first propose a large set of manually engineered features for this task. Further, we propose multiple neural network based architectures to extract useful features from these posts using pre-trained word embeddings. Our experiments on thousands of blogs and tweets show that the proposed approach results in 7% and 5% gain in F-measure over manual feature engineering based approach for blogs and tweets respectively.

Abstract

Social media platforms, particularly Twitter, have emerged as vital media for organizing online protests worldwide. During protests, users on social media share different narratives, often coordinated to share collective opinions and obtain widespread reach. In this paper, we focus on the communities formed during a protest and the collective narratives they share, using the protest on the enactment of the Citizenship Amendment Act (#CAA) by the Indian Government as a case study. Since #CAA protest led to divergent discourse in the country, we first classify the users into opposing stances, i.e., protesters (who opposed the Act) and counter-protesters (who supported it) in an unsupervised manner. Next, we identify the coordinated communities in the opposing stances and examine the collective narratives shared by coordinated communities of opposing stances. We use content-based metrics to identify user coordination, including hashtags, mentions, and retweets. Our results suggest mention as the strongest metric for coordination across the opposing stances. Next, we decipher the collective narratives in the opposing stances using an unsupervised narrative detection framework and found call-to-action, on-ground activity, grievances sharing, questioning, and skepticism narratives in the protest tweets. We analyze the strength of the different coordinated communities using network measures, and perform inauthentic activity analysis on the most coordinated communities on both sides. Our findings also suggest that coordinated communities, which were highly inauthentic, showed the highest clustering coefficient towards a greater extent of coordination.