Abstract

witter played a dominant role during the 2014 general elections in India, ushering a right-wing party into power. Political leaders employed Twitter to augment their public image and push right-wing campaign agendas to millions of followers. A prominent and strategic use of Twitter was credited to Prime Ministerial candidate Narendra Modi, portrayed as a visionary leader supporting economic development, social empowerment and good governance. Within this narrative, women's empowerment debates underwent multiple transformations. Through this article, we aim to establish the nature of discussions lying at the intersections of feminist thinking and internet technology. We study the discursive trajectory of women's empowerment against the backdrop of a right-wing political (Hindutva) ideology playing out on Twitter. Utilising the qualitative methods of Thematic Analysis and Feminist Relational Discourse …

Abstract

Resilience in Acute Contexts

Abstract

The COVID-19 pandemic required efficient allocation of public resources and transforming existing ways of societal functions. To manage any crisis, governments and public health researchers ex-ploit the information available to them in order to make informed decisions, also defined as situational awareness. Gathering situational awareness using so-cial media, has been functional to manage epidemics. Previous research focused on using discussions during periods of epidemic crises on social media platforms like Twitter, Reddit, or Facebook and developing NLP techniques to filter out important/relevant discussions from a huge corpus of messages and posts. Social media usage varies with internet penetration and other socio-economic factors, which might induce disparity in an-alyzing discussions across different geographies. How-ever, print media is a ubiquitous information source, irrespective of geography. Further, topics discussed in news articles are already ‘newsworthy’, while on social media ‘newsworthiness' is a product of techno-social processes. Developing this fundamental difference, we study Twitter data during the second wave in India focused on six high-population cities with varied macro-economic factors. Through a mixture of qualitative and quantitative methods, we further analyze two Indian newspapers during the same period

Abstract

Virtual Reality has evolved as a powerful, embedded and immersive technology medium to transform dating experiences. However, there is no rigorous CSCW research examining ‘dating’ in VR, despite social interaction being a serious topic of exploration. We aim to push the CSCW discourse on social interaction further by analyzing the dynamics of romantic reciprocality in a fully immersive VR application. Through a qualitative study of 30 participants in 15 pairs, we examine a customizable VR application ‘RecRoom’ as a dating technology medium to analyze how dimensions of interaction - including but not limited to voice, haptics and spatiality - influence dynamics of dating experiences. We employ Tinder as a contrasting chat based medium to situate and deepen our learnings about dating in VR. Our study finds VR allowing users to efficiently and effectively ‘gauge’ matches resulting in well informed decisions to meet (or not) virtual partners ’IRL’ or in real life than existing chat based mediums like Tinder. We believe this leads to improved experience of first dates.

Abstract

Uber drivers in India are witnessing a slow emergence of everyday work formalization predominantly through their engagement with the Uber platform. If a vast segment of the informal employment sector in a country resembles gig work, can companies like Uber bring organisational ability and wage regularity to employment? Despite Uber’s economic model being challenged on several labour fronts in scholarship from the global North, we argue everyday interactions with the Uber platform are ushering organised work practices and improved financial stability for drivers who formerly hail from the informal employment sector in India. The everyday driving for Uber is filtered through a conceptual and practical work model drivers gain with due experience of Uber’s platform features. Our study uncovers the relationship between the controlling demands of the Uber platform and ensuing driver work adaptations. We present findings from a qualitative investigation of Uber ride-hailing services impacting drivers to 1. optimize earnings, 2. link work effort to wages, and 3. converge towards platform compliance. We posit engaged and persistent interactions with the Uber platform bring structure and formality to the profession of driving for Indian Uber drivers

Abstract

The attempt to enroll citizens under the umbrella of effective governance is being accomplished by bringing digitization to the pedestal of identity. The paper unfolds the story of India’s biometric based digital identity programme,Aadhaar, in fulfilling its goals of facilitating national security, financial inclusion and entitlement delivery. Using thesocio-technical framework of ‘Good ID’,a user-centric approach todigital identity, we critique the intricacies of the design of Aadhaar as a bridge between citizen beneficiaries and the government and propose suggestions to forward the case of Aadhaar as ‘good’ digital ID.

Abstract

Understanding people's attitudes towards and uses of technology is an essential aspect of a successful design process. Ethnography is a proven method for acquiring this understanding. However, there are challenges to incorporating fieldwork, most notably the time factor, considered by some as the greatest barrier. This is especially true for many technology companies whose turn-around time from concept to design to implementation is accelerated. We propose a solution to the dilemma between acquiring the benefits of fieldwork with the compressed timescales of many technology projects by using focused field trips as a method for gaining rich insights into peoples' uses of and attitudes towards technologies in real-world settings. In a short amount of time (one or two days), field trips sensitize design teams to the priorities of stakeholder groups. We outline a systematic approach to incorporating field trips as a …

Abstract

The present disclosure discloses methods and systems for enhancing shopping experience in physical stores. The method includes receiving at least one persona associated with a user based on one or more of: ethnographic data obtained from a user, demographic data associated with the user, buying behavioral data associated with the user, and social networking data associated with the user. After this, one or more historical activities of the user inside one or more physical stores are received. Also, one or more constraints associated with the user are received. Once received, the at least one persona, the one or more constraints, and the one or more historical activities are analyzed to generate a pre-defined number of personalized recommendations. Finally, the personalized recommendations are displayed to the user within a window of a user interface.

Abstract

Narratives of the gig economy are largely perspectives from the global North and the nature of their ride-hailing market. Freelancing or gigging offer contrasting connotations depending on the market and the labour it is situated in. India, with its demographic dividend and employment challenges, view opportunities arising out of the gig-economy differently. To investigate the impact of ride-hailing apps in the Indian market, and the challenges and opportunities it has brought in, we offer learnings from an ethnographic study of Uber drivers in Indi

Abstract

Financial transactions are intimately bound with social interactions and woven into everyday economic lives. In this paper we focus on PayTM, a digital wallet, and a specific set of users of PayTM, street vendors in urban India. Through an ethnographic investigation we offer to unpack two questions: 1. Can digital forms of money create financial inclusion by opening up access to the marginalized 2. Can digital platforms amplify socio-economic capacities of low literate users enhancing financial literacy? We argue that digital and financial literacy are an immersive component of digital wallet use acquiring ‘everyday life’ in specific socio-economic ecosystems. Our study captures daily practices of digital money staking a claim in advancing the understanding of financial inclusion as a lived process accumulating habits, practices and stakes to expand socio-economic capabilities.